Returns & Refunds

Last updated: 13 October 2026.

Request a review first

Contact HFS Wear customer care with the order number, affected garment and the outcome you are seeking: cancellation, exchange or return. No return window or refund processing deadline has yet been confirmed for this store.

Fit and size questions

For a men's size exchange, identify the received and requested sizes. For a boy's garment, quote the listed age size and explain the fit issue without supplying unnecessary information about the child. Replacement availability must be checked; the catalogue is not a reservation of exchange stock.

Incorrect or damaged goods

Explain the difference between the order and the received item. Include relevant photographs of the item and parcel if available. Keep tags, accessories and packaging while instructions are being arranged.

Sending a garment back

Do not post goods to the registered office without a confirmed return instruction. Return eligibility, item condition requirements, collection arrangements and responsibility for postage must be settled before shipment.

Cancellation and refund updates

A cancellation request is reviewed against payment and dispatch status. A request is not a completed cancellation or an approved refund. If approved, customer care must communicate the amount, repayment method and expected timing. You do not need to disclose an OTP or UPI PIN to receive a refund.

If your request remains unresolved

Contact the designated officer through Grievance Policy, quoting earlier correspondence. These draft procedures require business confirmation before real sales begin.